A Study of Customer Satisfaction Among EDP Computer Users PDF Download

Author: Customer Satisfaction Research Institute (Shawnee Mission, Kan.)
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Author: Customer Satisfaction Research Institute (Shawnee Mission, Kan.)
Publisher:
ISBN:
Category : Computer industry
Languages : en
Pages : 157

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Author:
Publisher:
ISBN:
Category : Marketing research
Languages : en
Pages : 1156

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Author: Andrea E. Caro
Publisher:
ISBN:
Category : Computer software industry
Languages : en
Pages : 90

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Author: Yogesh K. Dwivedi
Publisher: Springer Science & Business Media
ISBN: 1441961089
Category : Business & Economics
Languages : en
Pages : 515

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The overall mission of this book is to provide a comprehensive understanding and coverage of the various theories and models used in IS research. Specifically, it aims to focus on the following key objectives: To describe the various theories and models applicable to studying IS/IT management issues. To outline and describe, for each of the various theories and models, independent and dependent constructs, reference discipline/originating area, originating author(s), seminal articles, level of analysis (i.e. firm, individual, industry) and links with other theories. To provide a critical review/meta-analysis of IS/IT management articles that have used a particular theory/model. To discuss how a theory can be used to better understand how information systems can be effectively deployed in today’s digital world. This book contributes to our understanding of a number of theories and models. The theoretical contribution of this book is that it analyzes and synthesizes the relevant literature in order to enhance knowledge of IS theories and models from various perspectives. To cater to the information needs of a diverse spectrum of readers, this book is structured into two volumes, with each volume further broken down into two sections. The first section of Volume 1 presents detailed descriptions of a set of theories centered around the IS lifecycle, including the Success Model, Technology Acceptance Model, User Resistance Theories, and four others. The second section of Volume 1 contains strategic and economic theories, including a Resource-Based View, Theory of Slack Resources, Portfolio Theory, Discrepancy Theory Models, and eleven others. The first section of Volume 2 concerns socio-psychological theories. These include Personal Construct Theory, Psychological Ownership, Transactive Memory, Language-Action Approach, and nine others. The second section of Volume 2 deals with methodological theories, including Critical Realism, Grounded Theory, Narrative Inquiry, Work System Method, and four others. Together, these theories provide a rich tapestry of knowledge around the use of theory in IS research. Since most of these theories are from contributing disciplines, they provide a window into the world of external thought leadership.

Author: Bernard J. Jansen
Publisher: Morgan & Claypool Publishers
ISBN: 1598298518
Category : Computers
Languages : en
Pages : 117

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This lecture presents an overview of the Web analytics process, with a focus on providing insight and actionable outcomes from collecting and analyzing Internet data. The lecture first provides an overview of Web analytics, providing in essence, a condensed version of the entire lecture. The lecture then outlines the theoretical and methodological foundations of Web analytics in order to make obvious the strengths and shortcomings of Web analytics as an approach. These foundational elements include the psychological basis in behaviorism and methodological underpinning of trace data as an empirical method. These foundational elements are illuminated further through a brief history of Web analytics from the original transaction log studies in the 1960s through the information science investigations of library systems to the focus on Websites, systems, and applications. Following a discussion of on-going interaction data within the clickstream created using log files and page tagging for analytics of Website and search logs, the lecture then presents a Web analytic process to convert these basic data to meaningful key performance indicators in order to measure likely converts that are tailored to the organizational goals or potential opportunities. Supplementary data collection techniques are addressed, including surveys and laboratory studies. The overall goal of this lecture is to provide implementable information and a methodology for understanding Web analytics in order to improve Web systems, increase customer satisfaction, and target revenue through effective analysis of user-Website interactions. Table of Contents: Understanding Web Analytics / The Foundations of Web Analytics: Theory and Methods / The History of Web Analytics / Data Collection for Web Analytics / Web Analytics Fundamentals / Web Analytics Strategy / Web Analytics as Competitive Intelligence / Supplementary Methods for Augmenting Web Analytics / Search Log Analytics / Conclusion / Key Terms / Blogs for Further Reading / References

Author:
Publisher:
ISBN:
Category : Accounting
Languages : en
Pages : 316

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Author: Lathabhavan, Remya
Publisher: IGI Global
ISBN:
Category : Computers
Languages : en
Pages : 376

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In today's digital age, the rapid advancement of AI and digital technologies has led to the emergence of digital consciousness, blurring the lines between human and machine thinking. At the same time, these technologies offer unprecedented convenience and efficiency but pose significant challenges. Individuals are increasingly facing issues such as stress, anxiety, and technology addiction, impacting their overall well-being and decision-making processes. The dichotomy between digital consciousness and human consciousness raises critical questions about how we can navigate these challenges in a rapidly evolving technological landscape. To address these pressing concerns, Comparative Analysis of Digital Consciousness and Human Consciousness: Bridging the Divide in AI Discourse offers a comprehensive exploration of the impacts of digital consciousness on human well-being and decision-making. This book delves into the paradoxes and challenges posed by the coexistence of digital and human consciousness, providing insights from psychological perspectives, practitioner experiences, and academic research. By offering a nuanced understanding of these concepts, we aim to equip readers with the knowledge and tools needed to manage the implications of digital consciousness in their personal and professional lives.

Author: Stewart Robinson
Publisher: Bloomsbury Publishing
ISBN: 1137328037
Category : Business & Economics
Languages : en
Pages : 392

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The new edition of this successful textbook provides a comprehensive introduction to simulation, foregrounding the topic as an applied problem-solving tool. Guiding readers through the key stages in a simulation project in terms of both the technical requirements and the project management issues surrounding it, the book will enable students to develop appropriate valid conceptual models, perform simulation experiments, analyse the results and draw insightful conclusions. The author's engaging style and authoritative knowledge of the subject make the book as accessible as it is essential, drawing on case studies and complementary online content to encourage a critical engagement with the topic. This is an ideal textbook for those studying on upper level undergraduate and postgraduate degree courses in business and management and MBA programmes, and is a core text for those specialising in operations management. In addition, it is an important text for students taking Simulation modules on engineering, computer science or mathematics degree programmes. New to this Edition: - A practical step-by-step guide to preparing a simple model - Improved cross referencing, navigation and design - Updated referencing and the inclusion of select new case studies - New material available via the companion website - Key concepts, on-page glossary terms and relevant further reading lists for each chapter

Author:
Publisher:
ISBN:
Category : Electronic data processing
Languages : en
Pages : 378

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