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Author: Lynton Vinas Publisher: ISBN: 9781928183471 Category : Languages : en Pages : 128
Book Description
Lynton Viñas delivers a tour-de-force in analyzing and detailing the most vital component of the hotel business. She meticulously lays out the procedures needed to insure the success of the housekeeping department in delivering the kind of service that assures guests, regardless of the hotel's star rating, receive a five star room experience. A seasoned management pro in the business, she calls upon a wealth of knowledge to offer an easily understood step-by-step approach to what she terms "the most vital component in the success of a hotel."
Author: Lynton Vinas Publisher: ISBN: 9781928183471 Category : Languages : en Pages : 128
Book Description
Lynton Viñas delivers a tour-de-force in analyzing and detailing the most vital component of the hotel business. She meticulously lays out the procedures needed to insure the success of the housekeeping department in delivering the kind of service that assures guests, regardless of the hotel's star rating, receive a five star room experience. A seasoned management pro in the business, she calls upon a wealth of knowledge to offer an easily understood step-by-step approach to what she terms "the most vital component in the success of a hotel."
Author: Jayanti Jayanti Publisher: Goodfellow Publishers Ltd ISBN: 1915097525 Category : Business & Economics Languages : en Pages : 237
Book Description
A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
Author: JAYANTI. JAYANTI Publisher: ISBN: 9781911635543 Category : Hotel housekeeping Languages : en Pages : 0
Book Description
Hotel Housekeeping Management: Changing trends and developments is a comprehensive hands-on guide to this vital role in the operation of a hotel. Author Jayanti Jayanti uses her own experiences from both her industry experiences with Oberoi hotels and her academic teaching to create this user friendly and practical guide. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques. It covers issues and areas such as:* Budgeting and controlling expenditure* Managing personnel, including contracts and outsourcing* Guestroom types, design and trends* Sustainability issues including ecotels and energy conservation* Hotel housekeeping software and analyticsA vital resource for all students of hospitality management, housekeeping professionals, and those undertaking apprenticeships.
Author: Mary Elizabeth Palmer Publisher: CreateSpace ISBN: 9781484012215 Category : Business & Economics Languages : en Pages : 120
Book Description
Guide to Hotel Housekeeping. The average hotel manager is only too prone to complain of the incompetency and the inefficiency of hotel "help." It is true that it is difficult to secure skilled help, for there is no sort of institution that trains men and women for the different kinds of hotel work. Each hotel must train its own help, or obtain them from other hotels. Thus there is no uniform and generally accepted standard of excellence in the different departments of hotel-keeping. A good word should be said in behalf of the Irish-American girls, who constitute a majority of the laundry help, waitresses, and chambermaids in American hotels to-day. With a high regard for honor and rectitude, handicapped by poverty, they find employment, at a very early age, in hotels, and perform menial duties in a manner that is greatly to their credit. The Irish-American girls are not shiftless, remaining in one place for years until they either marry or leave to fill better positions, which is the privilege of every one living under the "Stars and Stripes." Some improve their spare time in study, thereby fitting themselves to become stenographers and bookkeepers. Some adopt the stage as a profession, one instance being that of Clara Morris, who takes delight in telling of the days when she washed silver in a hotel. My chief purpose in writing this book was to place a few guide-posts along the route of hotel housekeepers to warn them against certain errors common to women engaged in the arduous and difficult occupation of keeping house for hotels. If anything that I have set forth herein shall make the work of hotel housekeepers easier, more inviting, or more efficient, thereby contributing to the satisfaction of proprietors and to the comfort of patrons, I shall feel amply repaid for writing this book. Mary E. Palmer.
Author: Aleta A. Nitschke Publisher: Pearson Higher Ed ISBN: 0133454371 Category : Business & Economics Languages : en Pages : 619
Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
Author: Margaret M. Kappa Publisher: Educational Institute of American Hotel & Motel Association ISBN: 9780866121569 Category : Hotel housekeeping Languages : en Pages : 532
Author: Delphina Fonseca Publisher: ISBN: 9781681175546 Category : Languages : en Pages : 280
Book Description
Every house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance services can be spotted very easily anywhere. Today's professional housekeeper must be knowledgeable about staff diversity issues, building relations with unions, and maximizing the uses of available technology while staying aware of the bottom line. The professional housekeeper must also be aware of growing health and safety concerns. Professional Housekeeper is an extra pair of hands - whether it's cleaning, laundry, ironing or any other household chores. A housekeeper is a person employed to manage a household, and the domestic staff. The housekeeper is second in command in the house and except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress. Housekeeping managers see to it that hotel guests have adequate supplies both within their hotel rooms and in the public areas that they visit, such as the spa and washrooms. Different categories of hotel rooms entitle guest to different supplies. For example in a standard room, guests might receive only bathroom supplies, while in executive rooms, hotel services could include mini-bars, laundry and pressing services. It is the responsibility of the housekeeping manager to ensure that a hotel guest receives all the housekeeping services he purchased. Housekeeping managers receive and act on complaints from hotel guests relating to the state of their rooms or public areas. A hotel housekeeping manager is in a unique position to make recommendations about improvements to the hotel services due to his close interaction with the guests.Professional Management of Housekeeping Operations is an invaluable tool for this ever-changing profession. With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a guide for today's lodging industry. This book addresses the changing, growing role of the housekeeping department to include maintenance of grounds, room service management, and foodservice facilities.
Author: Lynton Vinas
Author: Lynton Vinas
Author: G. Raghubalan
Author: Jayanti Jayanti
Author: Mary Elizabeth Palmer
Author: JAYANTI. JAYANTI
Author: Mary Elizabeth Palmer
Author: Aleta A. Nitschke
Author: Margaret M. Kappa
Author: Delphina Fonseca
Author: Mary E. Palmer