Author: Don KingPublisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 212
Book Description
A National Survey of the Complaint-handling Procedures Used by Consumers
Author: Don KingPublisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 212
Book Description
A National Survey of the Complaint-handling Procedures Used by Consumers
Author: A National Survey of the Complainthandling Procedures Used by Consumers. Written By: Donald W(ard) King, Kathleen A. McEvoy. Conducted For: The Office of Consumer Affairs, Dep. of Health, Education and Welfare, Washington
Author: Donald Ward KingPostal Fraud
Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General ServicesPublisher:
ISBN:
Category : Consumer protection
Languages : en
Pages : 214
Book Description
Managing Consumer Complaints
Author: National Association of Consumer Agency Administrators (U.S.)Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
Book Description
Hal Becker's Ultimate Sales Book
Author: Hal BeckerPublisher: Red Wheel/Weiser
ISBN: 1601635575
Category : Business & Economics
Languages : en
Pages : 256
Book Description
There are hundreds of books about sales, but how many of them have actually helped anyone become a better salesperson? Hal Becker’s Ultimate Sales Bookis a sales book and sales training course rolled into one, written by Xerox’s former number-one U.S. salesperson and one of America’s top sales trainers. It contains a wealth of practical information that many seasoned salespeople have forgotten...and which new salespeople need to master. It includes action steps to help you develop unique and proven selling methods, set goals, list prospects, and even discover your own ways to answer objections. Plus targeted quizzes at the end of each chapter to hone your skills. This is truly the one sales book every salesperson needs.
Fair Debt Collection Practices Act
Author: United States. Congress. Senate. Committee on Banking, Housing and Urban Affairs. Subcommittee on Consumer AffairsPublisher:
ISBN:
Category : Collection laws
Languages : en
Pages : 804
Book Description
Serving the American Public
Author: Albert GorePublisher: DIANE Publishing
ISBN: 0788140175
Category :
Languages : en
Pages : 43
Book Description
Fed. agencies were directed to survey their customers to see what kind of service people want and whether they are getting it; to give customers choices and easy access; and to develop a way for citizens to complain and get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. and analysis; planning; human resources development and mgmt.; customer focus, expectations and satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking partners.
Resolution of Minor Disputes
Author: United States. Congress. House. Committee on the Judiciary. Subcommittee on Courts, Civil Liberties, and the Administration of JusticePublisher:
ISBN:
Category : Arbitration and award
Languages : en
Pages : 684
Book Description
Pulling Strings
Author: Brenda DanetPublisher: State University of New York Press
ISBN: 1438400462
Category : History
Languages : en
Pages : 393
Book Description
This is a book about the use of personal influence, protektzia, in Israel. All over the world, in both democratic and socialist societies, there exists some degree of recognition of the rights of citizens to complain about unjust treatment in organizational encounters. While the goals and actual functioning of complaint-handling devices may vary, bureaucratic role relations are ideally governed by the principles of universalism, specificity, and affective neutrality. In fact, patterns of actual behavior frequently differ dramatically from this model, giving rise to practices from bribery and embezzlement to nepotism, patronage, and what is referred to in the United States as "pulling strings." In Israel, protektzia is widespread. This book is a major contribution to the systematic sociological study of this phenomenon. Drawing on the literature on the functioning of public administration around the world, Danet develops a theory about the conditions under which deviations from universalistic norms occur, distinguishing four patterns of organizational culture. The theory is then tested in a case study of bureaucratic encounters in Israel. Danet's fascinating study brings new insights to the debate regarding the cultural contradictions that continue to confront the still-emerging Israeli society. The conclusions and classifications of her theory prove invaluable as well to all those interested iorganizational culture, comparative public administration, and dispute-processing in general.