A Handbook for Measuring Customer Satisfaction and Service Quality PDF Download

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A Handbook for Measuring Customer Satisfaction and Service Quality

A Handbook for Measuring Customer Satisfaction and Service Quality PDF Author: Morpace International
Publisher: Transportation Research Board
ISBN: 9780309063234
Category : Business & Economics
Languages : en
Pages : 222

Book Description
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
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