Author: Martin GriffithsPublisher: Routledge
ISBN: 1134584814
Category : Political Science
Languages : en
Pages : 420
Book Description
First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
International Relations: The Key Concepts
Author: Martin GriffithsPublisher: Routledge
ISBN: 1134584814
Category : Political Science
Languages : en
Pages : 420
Book Description
First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
A Guide to Service Desk Concepts
Author: Donna KnappPublisher: Thomson South-Western
ISBN: 9781285063539
Category : Computer industry
Languages : en
Pages : 416
Book Description
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edition. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.The author references the very latest ITIL® 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and projects as well as updated chapters highlight the evolving role of the service desk and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies.
Miniature Guide to Critical Thinking
Author: Richard PaulPublisher:
ISBN: 9780944583104
Category : Critical thinking
Languages : en
Pages : 19
Book Description
Key Concepts in International Relations
Author: Thomas DiezPublisher: SAGE Publications
ISBN: 1412928486
Category : Political Science
Languages : en
Pages : 281
Book Description
International relations is a vibrant field of significant growth and change. This book guides students through the complexities of the major theories of international relations and the debates that surround them, the core theoretical concepts, and the key contemporary issues. Introduced by an overview of the discipline's development and general structure, the more than 40 entries are broken down as follows: Parts two introduces the key theories and each chapter includes: " A broad overview " a discussion of methodologies " a review of empricial applications " a guide to further reading and useful websites Part three discusses the major concepts and for each concept provides: " An introduction to the core questions " An overview of the definitions and theoretical perspectives " A review of empirical problems " Links to other entries, further reading and useful websites Clear and highly readable, Key Concepts in International Relations is an essential guide for students on politics and international relations courses.
A User Guide to the Creative Mind
Author: Dave BirssPublisher: Lulu.com
ISBN: 1471620980
Category :
Languages : en
Pages : 107
Book Description
A Guide to Service Desk Concepts
Author: Donna KnappPublisher: Cengage Learning
ISBN: 9781285063454
Category : Computers
Languages : en
Pages : 0
Book Description
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating efficiently and examines how today's leading organizations measure service desk success. The author references the very latest ITIL 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and case projects provide on-the-job practice, while updated chapters highlight the evolving role of the service desk to relationship managers and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies. A GUIDE TO SERVICE DESK CONCEPTS, 4E provides the overview needed for success in computer user support today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Guide to Management Ideas and Gurus
Author: Tim HindlePublisher: John Wiley & Sons
ISBN: 9781846681080
Category : Business & Economics
Languages : en
Pages : 336
Book Description
Good management is a precious commodity in the corporate world. Guide to Management Ideas and Gurus is a straight-forward manual on the most innovative management ideas and the management gurus who developed them. The earlier edition, Guide to Management Ideas, presented the most significant ideas that continue to underpin business management. This new book builds on those ideas and adds detailed biographies of the people who came up with them-the most influential business thinkers of the past and present. Topics covered include: Active Inertia, Disruptive Technology, Genchi Genbutsu (Japanese for "Go and See for Yourself"), The Halo Effect, The Long Tail, Skunkworks, Tipping Point, Triple Bottom Line, and more. The management gurus covered include: Dale Carnegie, Jim Collins, Stephen Covey, Peter Drucker, Philip Kotler, Michael Porter, Tom Peters, and many others.
Critical Concepts in Queer Studies and Education
Author: Nelson M. RodriguezPublisher: Springer
ISBN: 1137554258
Category : Education
Languages : en
Pages : 496
Book Description
This book advances a broad constellation of critical concepts situated within the field of queer studies and education. Collectively, the concepts take up a cross-section of scholarship that speaks to various political, epistemological, theoretical, methodological, and pedagogical concerns. Given the ongoing global centrality of sociocultural and political developments related to the topic of LGBTQ in the twenty-first century, the concepts in this volume and the issues raised by each contributor will have wide international appeal among researchers, scholars, educators, students, and activists working at the intersection of queer studies and education.
A Beginner's Guide to the World Economy
Author: Randy Charles EppingPublisher: Vintage
ISBN:
Category : Finance
Languages : en
Pages : 182
Book Description
From arbitrage to the IMF, from exchange rates to money laundering, here is awonderfully clear exposition of how the global economy works which translatesdifficult terms and concepts into simple English with wit and clarity. Authortour.
Author: Morrison