A Guide to Computer User Support for Help Desk & Support Specialists PDF Download
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Author: Fred Beisse Publisher: ISBN: Category : Computers Languages : en Pages : 488
Book Description
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author: Fred Beisse Publisher: ISBN: Category : Computers Languages : en Pages : 488
Book Description
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
Author: Dione McBride Publisher: Cengage Learning ISBN: Category : Business & Economics Languages : en Pages : 386
Book Description
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
Author: Fred Beisse Publisher: ISBN: 9780760070017 Category : Business & Economics Languages : en Pages : 380
Book Description
Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.
Author: Donna Knapp Publisher: Course Technology ISBN: Category : Business & Economics Languages : en Pages : 408
Book Description
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Author: Donna Knapp Publisher: ISBN: Category : Computers Languages : en Pages : 376
Book Description
The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
Author: Carrie Higday-Kalmanowitz Publisher: The Stationery Office ISBN: 9077212434 Category : Computer service industry Languages : en Pages : 444
Book Description
The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Author: Noel Bruton Publisher: Routledge ISBN: 0750649011 Category : Business & Economics Languages : en Pages : 374
Book Description
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
Author: Seymour Bosworth Publisher: John Wiley & Sons ISBN: 1118851749 Category : Business & Economics Languages : en Pages : 2353
Book Description
Computer security touches every part of our daily lives from our computers and connected devices to the wireless signals around us. Breaches have real and immediate financial, privacy, and safety consequences. This handbook has compiled advice from top professionals working in the real world about how to minimize the possibility of computer security breaches in your systems. Written for professionals and college students, it provides comprehensive best guidance about how to minimize hacking, fraud, human error, the effects of natural disasters, and more. This essential and highly-regarded reference maintains timeless lessons and is fully revised and updated with current information on security issues for social networks, cloud computing, virtualization, and more.
Author: Fred Beisse
Author: Fred Beisse
Author: Dione McBride
Author: Fred Beisse
Author: Donna Knapp
Author: Donna Knapp
Author: Carrie Higday-Kalmanowitz
Author: Cengage Learning Australia
Author: Noel Bruton
Author: Seymour Bosworth
Author: