Author:
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 53

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Book Description

Author:
Publisher:
ISBN:
Category : Complaints (Administrative procedure)
Languages : en
Pages : 31

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Book Description

Author: Roy Gregory
Publisher: IOS Press
ISBN: 9781586030445
Category : Political Science
Languages : en
Pages : 516

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Book Description
6. Ombudsman in Australia: Dennis Pearce

Author: British Retail Consortium
Publisher:
ISBN: 9780117066373
Category :
Languages : en
Pages : 26

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Book Description
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system

Author: Michael Adler
Publisher: Bloomsbury Publishing
ISBN: 1847315755
Category : Law
Languages : en
Pages : 558

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Book Description
This book comprises a definitive collection of papers on administrative justice, written by a set of very distinguished contributors. It is divided into five parts, each of which contains articles on a particular aspect of administrative justice. The first part deals with the impact of 'contextual changes' on administrative justice and considers the implications of changes in governance and public administration, management and service delivery, information technology, audit and accounting, and human rights for administrative justice. The second part deals with conceptual issues and describes a number of competing approaches to the administrative justice. The third part deals with the application of administrative justice principles to private law disputes while the fourth part deals with the distinctive characteristics of administrative justice in three other jurisdictions. The final part deals with current developments in administrative justice and the book concludes with a discussion of legislative and policy developments in the UK. The general approach of the book is socio-legal and interdisciplinary. The chapters adopt a variety of disciplinary perspectives, including those derived from political science, public policy, social policy, accounting and information technology as well as from law. Although most of the contributors are academics, some are practitioners. For these reasons, the book should be of interest to lawyers, particularly those with interests in administrative law, and to social scientists, particularly those with interests in public administration, public policy and public management.

Author: Gwynneth Singleton
Publisher: UNSW Press
ISBN: 9780868407616
Category : History
Languages : en
Pages : 226

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Book Description
Contributors examine in detail a range of issues, including the controversy over the role of the High Court, economic management, waterfront reform and industrial relations, the Centrelink initiative, privatization, and contracting out.

Author: M. Lauren Basham
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 66

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Book Description

Author: Mulcahy
Publisher: McGraw-Hill Education (UK)
ISBN: 0335226582
Category : Education
Languages : en
Pages : 183

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Book Description
* What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.

Author: British Retail Consortium
Publisher:
ISBN: 9780117025745
Category : Consumer complaints
Languages : en
Pages : 22

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Book Description

Author:
Publisher:
ISBN: 9781742419091
Category : Complaints (Administrative procedure)
Languages : en
Pages :

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Book Description