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Author: Peterson's Publisher: Peterson's ISBN: 0768940621 Category : Study Aids Languages : en Pages : 331
Book Description
Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.
Author: Lucia - Retired Dispatcher #160 Publisher: Author House ISBN: 1491836687 Category : True Crime Languages : en Pages : 255
Book Description
This book contains actual 911 and non-emergency calls that came into the San Diego Police Department Communications Division during my 19 years working as a Police 911 Dispatcher. This book represents the calls received as accurately as possible. I did not embellish them to make the calls funnier or more exciting. These are actual calls, often unbelievable, but they are real calls. This book is a way for me to portray the "real world" life of a 911 dispatcher. Some people may not understand why or how we can make light of some of the calls in this book. You may fall into that category making this book not your cup of tea. If however, you can approach this book with an open mind, and a light heart, you may gain a different perspective about 911 dispatchers then you had before. Of course, the bulk of calls coming in were true emergencies that would not be appropriate for this book. I chose mostly, the light hearted calls that would make you come away from the book with a smile, instead of a heavy heart. The Dark Side Chapter is the only chapter in this book with samples of the more serious, violent type of calls we get on a daily basis. Many of you may be amazed by the sub culture out there, and how they live on a day to day basis. Many of these calls may shock you, and have you scratching your head thinking....OMG really?!! I took my job very seriously, and would never willingly jeopardize the confidentiality, or privacy of anybody who asked for my help. Therefore, I did not use real personal names or addresses from any callers in this book without their consent. Any names or a personal address used in this book that may sound familiar is pure coincidence. I hope you enjoy this book.
Author: Tweed Jefferson Publisher: Independently Published ISBN: 9781689828260 Category : Assistance in emergencies Languages : en Pages : 0
Book Description
"The definitive guide to emergency dispatching. It's Not Your Emergency provides information on everything you need to know for a career as a 911 dispatcher."--Page 4 of cover
Author: Peterson's Publisher: Peterson's ISBN: 0768928176 Category : Study Aids Languages : en Pages : 290
Book Description
"Peterson's Master the Public Safety Dispatcher/911 Operator Exam, is the must-have guide for those seeking a career as an emergency dispatcher or 911 operator. This guide provides everything you need to succeed on the exam, including full-length practice tests, reviews of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel."--Publisher's website
Author: Laura Smith Publisher: ISBN: 9781500375737 Category : Languages : en Pages : 100
Book Description
This book is a must read for anyone who might have to call 911 for help someday. You may believe that reporting an emergency is as simple as dialing 911, telling the dispatcher what the emergency is and where it is occurring, and then help will be sent without delay. The good news is, it does work that way most of the time; the bad news is, it doesn't always work that way. When there is miscommunication on the part of the caller, the dispatcher, or both, dire consequences can, and do, occur. This book will explain the important role the caller plays in relaying vital information to a dispatcher. This is explained through many practical and realistic examples, showing important "do's" and "don'ts". The reader will understand the best way to provide the dispatcher with the specific details of the emergency. You will also learn how to relay sensitive and relevant information that could make a big difference in the outcome of a call; everything from the quick apprehension of a suspect, to preventing further trauma to a victim, to increasing the safety of the officers. This book was written by a dispatcher with over 25 years of experience handling 911 calls. The goal of the book was to help the reader become more familiar with the 911 call taking process. You will learn what questions the dispatcher will ask, and why, and what you can do to ensure your call is quickly and properly prioritized. You will learn the best way to provide suspect, vehicle and weapon descriptions, and how to overcome some of the barriers in the communication process. There is also vital information everyone should know about the limitations of using a cell phone to call 911 during an emergency. Don't be caught off guard by the mistaken notion that the dispatcher will know exactly where you are calling from if you can't stay on the line for some reason, as this is not always the case. Reading this book well in advance of having to call 911 is the best way you can be prepared during an actual emergency situation.
Author: Diana A. Sprain Publisher: CreateSpace ISBN: 9781517011390 Category : Languages : en Pages : 202
Book Description
The story of 911 is complicated. Over 240 million calls are made to the 911 system every year. The Romans organized fire watches and had published laws. The famous Magna Carta was the foundation of our modern democratic freedom. Folks who were used to being self-sufficient learned to take advantage to developing technology to call for assistance when they saw a fire, needed law enforcement or required emergency medical help. Phone calls are received by local police departments and handled by Public Safety Telecommunicators, or Dispatchers. How did the 911 system begin? How are the 911 Dispatchers selected and trained? How do they handle everyday calls verses disasters or major incidents? This is the first book to address the story of our Nation's Public Safety Dispatchers.
Author: National Academy of Emergency Medical Dispatch (U.S.) Publisher: Jones & Bartlett Learning ISBN: 9780763713300 Category : Emergency communication systems Languages : en Pages : 196
Author: Adam Timm Publisher: ISBN: 9780578666419 Category : Languages : en Pages :
Book Description
DISCOVER PROVEN PRACTICES THE BEST 9-1-1 CENTERS USE TO BOOST MORALE AND INSPIRE HIGH PERFORMANCE CULTUREThe vast majority of 9-1-1 communications centers grapple with the same problems, year-after-year: high turnover, low morale, mandatory overtime. Leaders at certain centers have opted for a different approach, breaking years-long cycles and closing the revolving door. These exemplary centers have reduced sick time usage by over 50%, halved overtime spending, and improved trainee success rates by 60%. They have gone from an average of 40% turnover to virtually eliminating turnover.As complicated and overwhelming as the 9-1-1 industry's challenges may seem, their solution is deceptively simple. This book, based on dozens of interviews with managers, directors and supervisors from centers across the United States, offers an accessible blueprint for any center looking to make a positive change. The problems are universal, and so are the solutions.
Author: Caroline Burau
Author: Caroline Burau
Author: Peterson's
Author: Lucia - Retired Dispatcher #160
Author: Valerie L. Haynes
Author: Tweed Jefferson
Author: Peterson's
Author: Laura Smith
Author: Diana A. Sprain
Author: National Academy of Emergency Medical Dispatch (U.S.)
Author: Adam Timm