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Author: Mark Colgate Publisher: Elevate Publishing ISBN: 1943425868 Category : Business & Economics Languages : en Pages : 199
Book Description
As a leader, have you ever wondered why your organization can’t seem to get it right? Or why your teams, smart and capable as they may be, aren’t able to work together to solve problems or meet company goals? Mark Colgate’s 8 Moments of Power is the missing piece for those hoping to orchestrate a change. Through effective coaching, Colgate contends, organizations learn to set their direction, communicate intent and describe desired values. With these strategies set, everyone – regardless of the level or position – will see and enjoy the benefits of an improved organization.
Author: Mark Colgate Publisher: Elevate Publishing ISBN: 1943425868 Category : Business & Economics Languages : en Pages : 199
Book Description
As a leader, have you ever wondered why your organization can’t seem to get it right? Or why your teams, smart and capable as they may be, aren’t able to work together to solve problems or meet company goals? Mark Colgate’s 8 Moments of Power is the missing piece for those hoping to orchestrate a change. Through effective coaching, Colgate contends, organizations learn to set their direction, communicate intent and describe desired values. With these strategies set, everyone – regardless of the level or position – will see and enjoy the benefits of an improved organization.
Author: Phillip Sandahl Publisher: Nicholas Brealey ISBN: 1529337062 Category : Business & Economics Languages : en Pages : 288
Book Description
FROM THE CO-AUTHOR OF THE WORLDWIDE BESTSELLER, Co-Active Coaching, Fourth Edition: The proven framework for transformative conversations at work and in life Teams Unleashed provides a map and compass for engaged, sustainable, and improved team performance. This practical approach uses the everyday language of teams to highlight what's working, and uncover what's not, and gives teams the tools to to incorporate new practices that build team effectiveness. This is an approach proven in the real world of teams since 2005 and used by thousands of teams worldwide. The steps outlined are based on the fundamentals of coaching-a powerful, repeatable process to support and empower change that makes a difference. Teams Unleashed introduces the five core competencies for working effectively with teams, describes the essential team coaching skills and provides exercises and activities to generate the important conversations that lead to new understanding and new team norms. This is a book for those who work with and lead teams: team and executive coaches, internal HR, OD and L&D professionals, and team leaders. This is an approach that gives teams a way to get clear "We are here"; the tools to design "Where we go from here"; and the structure and accountability to stay on track for team success.
Author: Mark Colgate Publisher: Page Two ISBN: 1989025064 Category : Business & Economics Languages : en Pages : 0
Book Description
When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.
Author: Ryan W. Quinn Publisher: Berrett-Koehler Publishers ISBN: 1626564027 Category : Business & Economics Languages : en Pages : 289
Book Description
Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --
Author: Chip Heath Publisher: Simon and Schuster ISBN: 1501147765 Category : Business & Economics Languages : en Pages : 320
Book Description
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
Author: Joe Ehrmann Publisher: Simon and Schuster ISBN: 1439183007 Category : Sports & Recreation Languages : en Pages : 274
Book Description
In this inspirational yet practical book, the man Parade called “the most important coach in America,” subject of the national bestseller Season of Life, Joe Ehrmann, describes his coaching philosophy and explains how sports can transform lives at every level of play, from the earliest years to professional sports. Coaches have a tremendous platform, says Joe Ehrmann, a former Syracuse University All-American and NFL star. Perhaps second only to parents, coaches can impact young people as no one else can. But most coaches fail to do the teaching, mentoring, even life-saving intervention that their platform provides. Too many are transactional coaches; they focus solely on winning and meeting their personal needs. Some coaches, however, use their platform. They teach the Xs and Os, but also teach the Ys of life. They help young people grow into responsible adults; they leave a lasting legacy. These are the transformational coaches. These coaches change lives, and they also change society by helping to develop healthy men and women. InSideOut Coaching explains how to become a transformational coach. Coaches first have to “go inside” and articulate their reasons for coaching. Only those who have taken the InSideOut journey can become transformational. Joe Ehrmann provides examples of coaches in his life who took this journey and taught him how to find something bigger than himself in sports.He describes his own InSideOut experience, starting with the death of his beloved brother, which helped him understand how sports could transcend the playing field. He gives coaches the information and the tools they need to become transformational. Joe Ehrmann has taken his message about the extraordinary power of sports all over the country. It has been warmly endorsed by NFL head coaches, athletic directors at major universities, high school head coaches, even business groups and community organizations. Now any parent-coach or school or community coach can read Ehrmann’s message and learn how to make sports a life-changing experience.
Author: Tünde Erdös Publisher: McGraw-Hill Education (UK) ISBN: 0335249663 Category : Psychology Languages : en Pages : 178
Book Description
Professional wisdom has suggested that coaching presence is purely about the coach – how they show up in the room, and what they say and do to support clients to reach their goals. But what if it was about the relational dynamics between the coach and client at an unspoken level? In this book, Tünde Erdös demystifies the power of the non-verbal coaching relationship. Put simply, the body does not lie. Using research from 184 videoed coach-client pairs and exploring their spontaneous interactions at a non-verbal level, we deepen our understanding of how clients navigate uncertainties (including in the coaching room) and how coaches can truly partner with clients to facilitate their goal attainment beyond traditional coaching. This book also reveals that a coach’s full-body presence can sometimes hinder learning and prevent progress towards a goal. Tünde Erdös guides the reader through Integrative Presence, where you will learn how to: •Build awareness of your state of presence •Identify potential coaching blind spots •Recognise when your needs block presence •Practice integrative presence in coaching •Foster effective coaching partnerships An excellent example of how coaching practice has informed research and with a foreword from Erik De Haan, this book will help anyone looking to enhance their coaching effectiveness through closer partnering with clients. "This book includes many high-quality and universal components to help professional coaches to make valuable progress." Patrick Delamaire, co-developer of the Global Executive Coaching Program at HEC Paris "WBECS is delighted to have been able to help support Tunde in her research to complete this valuable work on the importance of presence in the coaching experience." Marva Sadler, CEO, WBECS Group "This insightful book will help coaches to reflect on and enhance their practice." Prof Stephen Palmer, Wales Academy for Professional Practice and Applied Research, University of Wales Trinity Saint David, UK Tünde Erdös is an executive coach, coaching scientist, author and lecturer at HEC Paris. Tünde is passionate about staying curious as we co-create the future of coaching through a balance of science and practical wisdom.
Author: Bobby Knight Publisher: Houghton Mifflin Harcourt ISBN: 054402771X Category : Business & Economics Languages : en Pages : 241
Book Description
Using examples from his long career, a legendary basketball coach outlines the benefits of negative thinking, which helps build a realistic strategy that takes all potential obstacles into account.
Author: Wendy-Ann Smith Publisher: Taylor & Francis ISBN: 1003822924 Category : Business & Economics Languages : en Pages : 200
Book Description
Providing both a depth and breadth of examples of ethical dilemmas which coaches may face as part of their practice, this book is the first comprehensive handbook of case studies in the field, supporting coaches in developing their ethical awareness and competence. The world of coaching has become increasingly complex over the past two decades. While the professional bodies have all released codes of conduct or ethical guidelines, these at best deal with general principles and serve as a point of reference for reflection. Ethical Case Studies for Coach Development and Practice is an essential accompaniment for coaches. Written by seasoned practitioners, this companion coaching case study book offers a more personal perspective on ethics in practice. Its simple structured layout and focus on ethical dilemmas make it an attractive course supplementary text and resource for practitioners. Divided into two sections, the guide explores the following themes: ethical development, coach education, one-to-one coaching, individual and group supervision, team coaching, external coaching assignments, internal coaching, digital and AI coaching, power in coaching, and the promotion of coaching. This book is a vital resource for coaches at all levels of experience in their professional coach journey, and for those with more experience in the development of ethical thinking and practice such as supervisors, consultants in leadership development, human resource professionals, and students on coaching postgraduate programmes and in private coach education.
Author: Mark Colgate
Author: Mark Colgate
Author: M. COLGATE
Author: Phillip Sandahl
Author: Mark Colgate
Author: Ryan W. Quinn
Author: Chip Heath
Author: Joe Ehrmann
Author: Tünde Erdös
Author: Bobby Knight
Author: Wendy-Ann Smith