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Author: Larry Winget Publisher: Gildan Media LLC aka G&D Media ISBN: 1722528257 Category : Self-Help Languages : en Pages : 35
Book Description
Jump start each day with the straight talk and practical wisdom of Larry Winget! In such fast-changing, and often confusing times, America needs a straight-talk dose of Larry Winget reality more than ever. Known as the Pitbull of Personal Development, and New York Times bestselling author, 31-Days To Being Customer Focused is Larry Winget’s "tell it like it is" version of the "thought of the day" calendar; the ultimate wake-up call for anyone who's looking for a lifeline and true empowerment. Designed to give you a condensed dose of Larry's wisdom, and an action-steps you can take today, this booklet is packed with memorable gems, such as: How to create new customers How to be empathetic, reliable and flexible with your customers. How to be solution-focused with your customers. Why you should always tell the truth to your customers. Five words to success with your customers And more!
Author: Larry Winget Publisher: Gildan Media LLC aka G&D Media ISBN: 1722528257 Category : Self-Help Languages : en Pages : 35
Book Description
Jump start each day with the straight talk and practical wisdom of Larry Winget! In such fast-changing, and often confusing times, America needs a straight-talk dose of Larry Winget reality more than ever. Known as the Pitbull of Personal Development, and New York Times bestselling author, 31-Days To Being Customer Focused is Larry Winget’s "tell it like it is" version of the "thought of the day" calendar; the ultimate wake-up call for anyone who's looking for a lifeline and true empowerment. Designed to give you a condensed dose of Larry's wisdom, and an action-steps you can take today, this booklet is packed with memorable gems, such as: How to create new customers How to be empathetic, reliable and flexible with your customers. How to be solution-focused with your customers. Why you should always tell the truth to your customers. Five words to success with your customers And more!
Author: Annette Franz Publisher: ISBN: 9781686886812 Category : Languages : en Pages : 219
Book Description
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author: John A. GOODMAN Publisher: AMACOM Div American Mgmt Assn ISBN: 081441334X Category : Business & Economics Languages : en Pages : 274
Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Jay R. Galbraith Publisher: John Wiley & Sons ISBN: 1118046862 Category : Business & Economics Languages : en Pages : 208
Book Description
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Author: Jim Tincher Publisher: PMP ISBN: 9781941688649 Category : Languages : en Pages : 188
Book Description
Learn how to create journey maps that actually get resultsNearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book. With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action - leading to an improved customer experience, greater customer loyalty, and impressive ROI - while others just gather dust on a shelf.
Author: Travis Lowdermilk Publisher: O'Reilly Media ISBN: 1492058688 Category : Business & Economics Languages : en Pages : 211
Book Description
If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them. To meet today’s challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture. With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers’ needs. It’s a uniquely personal story that’s told amidst a cultural revolution at one of the largest software companies in the world. This story acts as your guide. You’ll learn how to: Establish a Common Language: Help employees change their thinking and actions Build Bridges, Not Walls: Treat product building as a team sport Encourage Learning Versus Knowing: Help your team understand their customers Build Leaders That Build Your Culture: Showcase star employees to inspire others Meet Teams Where They Are: Make it easy for teams to to adopt vital behavior changes Make Data Relatable: Move beyond numbers and focus on empathizing with customers
Author: Blake Morgan Publisher: HarperCollins Leadership ISBN: 1400213649 Category : Business & Economics Languages : en Pages : 225
Book Description
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author: Robert J Gannon Publisher: Robert J Gannon ISBN: 100503608X Category : Performing Arts Languages : en Pages : 172
Book Description
The #31Days challenge is back for another deep dive into the world of horror. Every day in October, media critic Robert J Gannon watches, analyzes, and publishes new articles and reviews inspired by different horror films, TV series, and books. This year, 32 new essays went up just at Sketching Details. Themes for the challenge included anthology films, films directed by women, documentaries, queer horror films, and The Texas Chain Saw Massacre series. #31Days: A Collection of Horror Essays, vol. 2 features 64 original essays on horror media, including an entire series of essays on The Outer Limits completed in October. Come explore the terrifying world of horror, including Halloween Kills, Nothing but Broken Teeth, Deadhouse Dark, and No One Gets Out Alive. #31Days also includes recommendations for additional horror media for each title discussed in the collection. Full list of subjects: #Like A Classic Horror Story Blind Sun Body Bags Butcher, Baker, Nightmare Maker Deadhouse Dark Escape Room: Tournament of Champions Extended Cut Good Manners Halloween Kills His House In Search of Darkness Knife + Heart Leatherface: Texas Chainsaw Massacre III Little Deaths Lost Soul: The Doomed Journey of Richard Stanley's Island of Dr. Moreau Lucky Lyle Nightbreed, The Director's Cut No One Gets Out Alive Nothing But Blackened Teeth by Cassandra Khaw Seance Southbound Spookers Texas Chainsaw Massacre: The Next Generation The Mortuary Collection The Old Ways The Outer Limits The Swarm The Texas Chain Saw Massacre The Texas Chain Saw Massacre: A Family Portrait The Texas Chainsaw Massacre 2 The Wind Things Heard & Seen
Author: Joel D. Wisner Publisher: SAGE Publications ISBN: 1483383059 Category : Business & Economics Languages : en Pages : 617
Book Description
Finally, an operations management book to get excited about. Operations Management: A Supply Chain Process Approach exposes students to the exciting and ever-changing world of operations management through dynamic writing, application, and cutting-edge examples that will keep students interested and instructors inspired! Author Dr. Joel Wisner understands that today’s students will be entering a highly competitive global marketplace where two things are crucial: a solid knowledge of operations management and an understanding of the importance for organizations to integrate their operations and supply chain processes. With this in mind, Wisner not only provides a clear and comprehensive introduction to operations management, but also gives attention to the important processes involved in linking firms’ operations in a supply chain environment.
Author: Larry Winget
Author: Larry Winget
Author: Annette Franz
Author: John A. GOODMAN
Author: Jay R. Galbraith
Author: Jim Tincher
Author: Travis Lowdermilk
Author: Blake Morgan
Author: 
Author: Robert J Gannon
Author: Joel D. Wisner