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Author: Rye Gutierrez Publisher: ISBN: 9789719942146 Category : Languages : en Pages :
Book Description
There are a lot of books on how to become a good customer service professional, but not enough on how to become a GREAT one. Not anymore. This book was written for you 0́3 to help you get to the top of your profession. The power words in this book will help you elevate your English from basic-conversational to that of professional, modern and natural-sounding English.Plenty of promising and lucrative management positions await you. Move fast! Strive towards constant and never-ending improvement. Master these power words and use them not only with your customers but in your work places as well.Carpe diem and carpe dime!For trainers, this is a versatile tool you can use for foundational skills training (FST), American culture training, Business English training, Customer Service training and Sales training.From newbies to veterans who need to boost performance, these 25 words will serve as the fundamentals. It is highly recommended you master these words before facing another customer!
Author: Rye Gutierrez Publisher: ISBN: 9789719942146 Category : Languages : en Pages :
Book Description
There are a lot of books on how to become a good customer service professional, but not enough on how to become a GREAT one. Not anymore. This book was written for you 0́3 to help you get to the top of your profession. The power words in this book will help you elevate your English from basic-conversational to that of professional, modern and natural-sounding English.Plenty of promising and lucrative management positions await you. Move fast! Strive towards constant and never-ending improvement. Master these power words and use them not only with your customers but in your work places as well.Carpe diem and carpe dime!For trainers, this is a versatile tool you can use for foundational skills training (FST), American culture training, Business English training, Customer Service training and Sales training.From newbies to veterans who need to boost performance, these 25 words will serve as the fundamentals. It is highly recommended you master these words before facing another customer!
Author: Rye Gutierrez Publisher: ISBN: 9789719942139 Category : Languages : en Pages :
Book Description
There are a lot of books on how to become a good customer service professional, but not enough on how to become a GREAT one. This book was written for you to help you get to the top of your profession. This book will help you elevate your level of English from basic and conversational to professional, modern, and natural-sounding.For trainers, this book is a versatile tool you can use for foundational skills training (FST), American culture training, Business English training, Customer Service training and Sales training. These 25 words will serve as much-needed fundamentals, whether you are a newbie or a veteran who needs to boost performance. It is highly recommended you master these words before facing another customer!
Author: Robert Moment Publisher: Christian Books ISBN: 9780979998218 Category : Business & Economics Languages : en Pages : 108
Book Description
Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.
Author: American Bar Association. House of Delegates Publisher: American Bar Association ISBN: 9781590318737 Category : Law Languages : en Pages : 216
Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author: Scott Snair Ph.D. Publisher: Penguin ISBN: 1101032782 Category : Business & Economics Languages : en Pages : 244
Book Description
At a loss for words The gift of understanding power words and phrases will allow readers to set themselves apart, be more assertive, and impress and inspire others. The Complete Idiot's Guide® to Power Words also discusses how to develop and encourage clear-headed attention between parties, proactive listening techniques, genuine interest, and open-mindedness. Engaging in the craft of utilizing power words and phrases makes readers more important-and more influential. • Word power books continue to be popular • Provides practical, step–by–step advice for learning the words and phrases that will make all the difference when arguing a point
Author: Joe Girard Publisher: Simon and Schuster ISBN: 0743273966 Category : Business & Economics Languages : en Pages : 196
Book Description
Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.
Author: Rye Gutierrez
Author: Rye Gutierrez
Author: Rye Gutierrez
Author: Robert Moment
Author: American Bar Association. House of Delegates
Author: Scott Snair Ph.D.
Author: 
Author: 
Author: United States. Congress
Author: Joe Girard
Author: