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Author: Carol A. Silvis Publisher: Cengage Learning ISBN: 9781305097629 Category : Business communication Languages : en Pages : 0
Book Description
"In 101 ways to connect with your customers, chiefs, and co-workers, career expert Carol A. Silvis gives you the tools and techniques to help you work smoothly, efficiently, and productively with all types of people, whether they are the customers and clients you're serving, the managers you report to, or your co-workers. The ability to successfully relate to others is a highly prized job skill, while the inability to communicate well can often cost employees their jobs. This easy-to-read guide covers everything from developing your personal work ethic to maximizing your professionalism, building healthy relationships, contributing to a positive work environment, and more"--Back cover.
Author: Carol A. Silvis Publisher: Cengage Learning ISBN: 9781305097629 Category : Business communication Languages : en Pages : 0
Book Description
"In 101 ways to connect with your customers, chiefs, and co-workers, career expert Carol A. Silvis gives you the tools and techniques to help you work smoothly, efficiently, and productively with all types of people, whether they are the customers and clients you're serving, the managers you report to, or your co-workers. The ability to successfully relate to others is a highly prized job skill, while the inability to communicate well can often cost employees their jobs. This easy-to-read guide covers everything from developing your personal work ethic to maximizing your professionalism, building healthy relationships, contributing to a positive work environment, and more"--Back cover.
Author: Donna Cutting Publisher: Red Wheel/Weiser ISBN: 1632657368 Category : Business & Economics Languages : en Pages : 242
Book Description
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course. Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team. Employees First! will help you: Provide Your Team with a Sense of Purpose Cultivate Kindness and Compassion at Work Improve Informational, Interpersonal, and Inspirational Communication Encourage Diversity and Inclusion Compensate Fairly without Breaking the Bank Keep Your Remote Team Connected
Author: Mary Albright Publisher: Penguin ISBN: 0132341700 Category : Business & Economics Languages : en Pages : 337
Book Description
Supervisory training teaches you about a lot of things you should do, such as how to prepare a performance appraisal, conduct a meeting, divide up work, or manage your time. What it usually leaves out are all the things you shouldn’t do—the subtle and not-so-subtle mistakes in managing people that could haunt you the rest of your career. Now there’s a comprehensive, instant-answer guide to avoiding over 100 of the most common mistakes made by managers that no business course ever told you about. This valuable career-enhancing guide details where the pitfalls lie, so you can avoid them more easily, as well as how to recover from a mistake quickly and prevent it from happening again. You’ll discover how to avoid such management blunders as: • Not having clear objectives • Delegating the wrong jobs • Being defensive to criticism • Ignoring office politics • Taking on risky projects with little payoff • Solving performance problems with new technology • Getting caught up in the rumor mill • Letting other managers steal away your staff • And much more! Armed with this guide, you don’t have to complete an entire managerial career realizing your mistakes only after you had to suffer the consequences. You’ll know exactly what to do and say in virtually any delicate business situation . . . and boost your success in the process.
Author: Godfrey Harris Publisher: ISBN: Category : Business & Economics Languages : en Pages : 132
Book Description
Do you need to improve an area of your business skills? Do you need a quick source of information? Each title contains 101 ways in which to learn and improve new skills to make you a success at work and at home.
Author: Alison Green Publisher: Ballantine Books ISBN: 0399181822 Category : Business & Economics Languages : en Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Paul Cowan Publisher: Harriman House Limited ISBN: 0857198602 Category : Business & Economics Languages : en Pages : 201
Book Description
CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.
Author: Fine Findig Publisher: BoD – Books on Demand ISBN: 375575679X Category : Humor Languages : en Pages : 126
Book Description
Who hasn't experienced this: you are late or have forgotten an appointment, missed a birthday or even your wedding day, or you haven't yet managed to complete an important task. You got a bad grade at school, you can't concentrate, you can't or don't want to give a presentation, you or your colleague can't be reached, something breaks, you don't feel like cooking or cleaning the house--time and again you find yourself in unpleasant situations where you don't have the right idea. It's no longer hard to know what to do, because among the 1,111 (and more) excuses, evasions, white lies and fibs, you are sure to find one that will quickly provide you with a good explanation.
Author: William L. Koleszar Publisher: Lulu.com ISBN: 0578011352 Category : Business & Economics Languages : en Pages : 122
Book Description
ABOUT THE CMO JOURNAL: Despite the uniqueness of the role played by the Chief Marketing Officer, researchers are only beginning to lend insight into this increasingly important position, leaving practitioners to their own devices. To help fill this void, The Chief Marketing Officer Journal was created to accelerate the pace of theory development and critical discussion concerning all aspects of executive leadership within the marketing discipline. Submissions are peer reviewed by a distinguished panel of experts and selected for inclusion in the journal based on the importance of their contribution to marketing discipline, clarity, and suitability. The result is exclusive research and content unavailable from any other source. Contributors for Volume I include: David Court (McKinsey & Company), Jo Ann Herold (CMO, The HoneyBaked Ham Company), Phil Kotler (Northwestern University), Sergio Zyman (Former CMO, The Coca Cola Company) and many more.
Author: Carol A. Silvis
Author: Carol A. Silvis
Author: Donna Cutting
Author: Mary Albright
Author: Godfrey Harris
Author: Alison Green
Author: Paul Cowan
Author: Fine Findig
Author: Jordan Marsh Company
Author: William L. Koleszar
Author: Claudia Carroll